Refund policy

RETURNS

If you wish to make a return please submit a request email to diddumsdesigns@me.com and include your order number, full name and reason for return request.

FULL PRICE ITEMS

Full price item/s that meet our terms (below) can be returned for the following. 
1. Exchange.
2. Credit Note valid for 3 years.
3. Full refund back onto your original payment method (less freight paid).

SALE ITEMS

The following policy applies to any items in one or more of the below categories:

• Advertised sale price 
  
• Automatic discount applied at checkout 
• Note: For products marked Final Sale, please review "Products Marked Final Sale" below

Item/s purchased on sale CAN be returned for an exchange of equal or greater value. If you wish to make a return on your sale order, follow the return process outlined below. However, please consider sale purchases carefully. We do not offer refunds, credit notes, or gift cards for sale items unless deemed faulty by the company.

PRODUCTS MARKED FINAL SALE

Items marked FINAL SALE have been marked down to clear. Final Sale items are not eligible for return unless deemed faulty.
By purchasing final sale item/s you agree that the item cannot be returned for an exchange, credit note, or refund.

We recommend choosing carefully to avoid disappointment and suggest contacting diddumsdesigns@me.com for assistance, prior to purchasing If you are at all unsure.

TERMS:

To make a return you must comply with the following.
1. The purchase was through diddums.com.au
2. You can supply proof of purchase.
3. The goods are in original saleable condition, with tags still intact.
4. The returned goods have not been worn, used, damaged, or washed.
5. A returns request is made within 14 days from date of purchase via email.
6. Approved returns are received  within 7 days of approval.